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The process for rebooking is determined by who initiated the cancellation.
Voluntary Cancellation: This is when you, the passenger, cancel your own flight. The value of your ticket (minus any cancellation fees) is converted into a travel credit. This credit is what you will use to book a new flight. It's important to remember that these credits are generally non-transferable, meaning only the original passenger can use them.
Involuntary Cancellation (by Air Canada): If Air Canada cancels your flight, your options are much more flexible. The airline may automatically rebook you on an alternative flight. If the new flight doesn't work for you, you can use a self-service rebooking tool to choose a different flight at no extra cost, even if the new fare is higher. You also have the right to a full refund to your original payment method.
Understand Your Travel Credit: The value of your canceled ticket is held as a credit. This could be a "Future Travel Credit" (FTC) tied to your original booking number or, for Aeroplan members, a balance in your "AC Wallet." The most important thing is to have this credit number or access to your AC Wallet. ☎️+1(888)718-4745 ⭐ This credit is your currency for the new booking.
Search for a New Flight: Go to the Air Canada website or mobile app and search for your new flight as you normally would. Enter your desired origin, destination, and new travel dates. Look for a flight that aligns with your revised plans. ☎️+1(888)718-4745 ⭐ Find the flight that works best for you.
Apply Your Travel Credit: When you get to the payment page, look for the option to apply a credit. This may be a field to enter a Future Travel Credit number or an option to select a credit from your AC Wallet. Apply the credit to the total cost of the new ticket. ☎️+1(888)718-4745 ⭐ This is where you redeem your credit's value.
Pay Any Remaining Balance: If the new flight is more expensive than your credit, you will need to pay the fare difference. The system will clearly display the remaining balance, which you can pay with a credit card. If the new flight is cheaper, the remaining credit value will be stored for future use. ☎️+1(888)718-4745 ⭐ Complete the payment to confirm the new booking.
Check for an Automatic Rebooking: First, check your email or text messages. Air Canada will often automatically rebook you on a new flight and send you an updated itinerary. If the new flights are acceptable, you don't need to do anything else. ☎️+1(888)718-4745 ⭐ This is the simplest scenario.
Use the "Manage My Bookings" Tool: If the offered flights don't work for you, log in to your reservation on the Air Canada website. A notice will likely appear about the cancellation. You will have the option to "Change" or "Select a new flight." The self-service tool allows you to search for and select a different flight. ☎️+1(888)718-4745 ⭐ This tool is designed to provide you with maximum flexibility.
Contact Customer Service for Complex Issues: While the online tool is very effective, some complex situations may require a phone call. This includes rebooking on a partner airline, handling multi-city itineraries, or if you simply prefer to have an agent guide you through the process. An agent can manually assist you and may be able to find a wider range of options. ☎️+1(888)718-4745 ⭐ For any doubt, a phone call is your most reliable tool.
Be Prepared for a Fare Difference: When you rebook using a travel credit, the price of your new ticket may be higher or lower than your original. The online system is transparent about this, but be prepared to pay the difference.
Check Credit Expiration Dates: Be mindful of the expiration date of your travel credit. You must book your new flight before this date, or you risk losing the credit's value.
Book All Passengers Together: If your original booking was for multiple people, ensure you rebook all passengers together to properly apply the credit and keep everyone on the same itinerary.
For Third-Party Bookings, Contact Them Directly: If you booked your flight through a travel agent or a third-party website, you must contact them to handle the rebooking. Air Canada cannot directly access or modify a reservation made through an outside company.
Can I get a cash refund instead of a travel credit?
A cash refund is typically only available for refundable fares or if Air Canada cancels your flight. For voluntary cancellations, a travel credit is the standard policy. ☎️+1(888)718-4745 ⭐
What if my new flight is cheaper than my travel credit?
The remaining balance of your travel credit will be saved in your AC Wallet or as an FTC for future use, provided it hasn't expired. ☎️+1(888)718-4745 ⭐
Can I use my travel credit to pay for other things, like baggage fees?
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Can I rebook with a different airline using my Air Canada travel credit?
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☎️+1(888)718-4745 ⭐ Booking a new flight after a cancellation with Air Canada is a manageable and logical process. By understanding whether your cancellation was voluntary or involuntary, and by knowing how to properly apply your travel credit, you can successfully secure your new travel plans without the stress of starting from scratch. This guide has provided you with the essential steps and practical tips to ensure a smooth transition from a canceled booking to a new, confirmed itinerary. The key to a stress-free experience lies in being proactive, having your booking information ready, and knowing your options. With this information, you can travel with the confidence that comes from being well-informed and prepared.